Ascendis Software LLC - Caller ID Help

Use the CallInfo object from DWS scripts to access information about the current caller. The macros supported in Easy Actions and the original script language do not work in DWS scripts.

The information about the current call is stored in an object named 'CallInfo'. It contains many members which can be referenced as follows:

Reference	Type	Description
CallInfo.Address	String	contact's Address
CallInfo.AreaCode	String	area code of the phone number (determined using phone number format)
CallInfo.CallBegan	DateTime	date and time when call started
CallInfo.CallBeganDateStr	String	date when call started, as string
CallInfo.CallBeganStr	String	date and time when call started, as string
CallInfo.CallBeganTimeStr	String	time when call started, as string
CallInfo.CallDone	Boolean	True if call is done, False if call is still in progress
CallInfo.CallDurationStr	String	duration of call, as string
CallInfo.CallEnded	DateTime	date and time when call ended
CallInfo.CallEndedStr	String	date and time when call ended, as string
CallInfo.CallLabel	String	label assigned to the call
CallInfo.CallNotes	String	notes for the call
CallInfo.City	String	contact's City
CallInfo.Company	String	contact's Company
CallInfo.ContactCallsMade	Integer	the number of calls made to this contact at any phone number owned by the contact (only accessible if contact exists (CallInfo.FoundCaller is True); always zero for devices that don't track outgoing calls)
CallInfo.ContactCallsReceived	Integer	the number of calls received from this contact from any phone number owned by the contact (only accessible if contact exists (CallInfo.FoundCaller is True))
CallInfo.ContactFirstCalled	DateTime	the first time the contact called from any phone number owned by the contact (only accessible if contact exists (CallInfo.FoundCaller is True))
CallInfo.ContactLastCalled	DateTime	the last time the contact called from any phone number owned by the contact (only accessible if contact exists (CallInfo.FoundCaller is True))
CallInfo.ContactLabel	String	label assigned to the contact
CallInfo.ContactNotes	String	notes assigned to the contact
CallInfo.Country	String	contact's Country
CallInfo.CountryCode	String	country code of the phone number (determined using phone number format)
CallInfo.County	String	contact's County
CallInfo.Custom1	String	"Custom 1" field from contact
CallInfo.Custom2	String	"Custom 2" field from contact
CallInfo.Custom3	String	"Custom 3" field from contact
CallInfo.Custom4	String	"Custom 4" field from contact
CallInfo.Date	DateTime	date of call
CallInfo.DateStr	String	same as Date, but as a string
CallInfo.DateTime	DateTime	date and time of call
CallInfo.DateTimeStr	String	same as DateTime, but as a string
CallInfo.Description	String	description of phone number (from Contact, Number page)
CallInfo.DeviceName	String	name of device on which call occurred ("Device" in Device Properties window); same as RawLine
CallInfo.DisplayName	String	contact's Display Name (same as CallInfo.Name)
CallInfo.Email	String	contact's email address
CallInfo.Extra	String	"Extra" field from contact
CallInfo.FirstName	String	contact's First Name
CallInfo.FoundCaller	Boolean	True if caller was found in Contact list
CallInfo.Incoming	Boolean	True if call is inbound, False if outbound
CallInfo.LastName	String	contact's Last Name
CallInfo.Line	String	line on which call occurred, as displayed in Call list ("Description" in Device Properties window)
CallInfo.More	String	any digits of the phone number beyond the suffix (determined using phone number format)
CallInfo.Name	String	contact's Display Name (same as CallInfo.DisplayName)
CallInfo.Number	String	phone number as displayed in Call list
CallInfo.PhoneCallsMade	Integer	the number of calls made to this phone number (always zero for devices that don't track outgoing calls)
CallInfo.PhoneCallsReceived	Integer	the number of calls received from this phone number
CallInfo.PhoneFirstCalled	DateTime	the first time a call was received from this phone number
CallInfo.PhoneLastCalled	DateTime	the last time a call was received from this phone number
CallInfo.PicturePathname	String	path to temporary copy of contact's picture stored in Temp folder
CallInfo.PostalCode	String	contact's Postal Code
CallInfo.Prefix	String	prefix (or "exchange") of the phone number (determined using phone number format)
CallInfo.RawLine	String	line on which call occurred ("Device" in Device Properties window)
CallInfo.RawName	String	name as received from TAPI or caller id device
CallInfo.RawNumber	String	phone number as received from TAPI or caller id device
CallInfo.Rings	Integer	usually 1, unless performing actions on each ring or when call ends
CallInfo.RingType	Char	type of ring for systems with distinctive ring and supporting hardware
CallInfo.ServerName	String	name of server that provided call
CallInfo.SpeakName	String	contact's Speak Name
CallInfo.State	String	contact's State
CallInfo.Suffix	String	suffix (or "number") of the phone number (determined using phone number format)
CallInfo.Time	DateTime	time of call
CallInfo.TimeStr	String	same as Time, but as a string
CallInfo.Title	String	contact's title

Examples

Speak('Call from ' + CallInfo.Name + ' at ' + CallInfo.Number);

if CallInfo.RawNumber = '8005551212' then

Log('mylog.txt', 'Fred called again')

else

Log('mylog.txt', CallInfo.Name);

Run('AddCustomer.exe',

'"' + CallInfo.FirstName + '" ' +

'"' + CallInfo.LastName + '" ' +

'"' + CallInfo.RawNumber + '" ' +

'"' + CallInfo.DateTimeStr + '" ');

For a complete script example, see the CallInfo sample script.