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Modems Compatible With
Ascendis Caller ID
Unfortunately, the sheer number of modems available prevents us from
being able to track general compatibility. However, there are some
modems that are known to work successfully with Ascendis Caller ID.
These are listed below.
In theory any modem with Type I caller id support and proper Windows drivers
should work. In practice, it's often difficult to determine whether a
given modem includes Type I caller id support. In addition, many modems with
Type I caller id support do not include caller id support in their drivers.
Sometimes a new driver can be downloaded from the modem manufacturer.
Note that modems that claim support for Type II caller id, call waiting id,
or off hook caller id will not work with Ascendis Caller ID unless
they also include Type I caller id support. Many modems include Type II
caller id support but not Type I, because Type II is cheaper.
To further complicate matters, many modems respond affirmatively to
commands to enable caller id, even though they don't actually support it.
We recommend buying your modem from a store that allows exchanges or returns
without a restocking fee so you can return it if it doesn't work as expected.
Recommendations
In general, we prefer hardware controller-based modems over winmodems or softmodems.
While winmodems are cheaper, they require more computer resources and are prone to the
same software compatibility issues as all programs and drivers on your computer.
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Zoom 3049C (External Serial Modem)
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We have tested and recommend the Zoom external serial modem, model 3049C.
This is an external modem that requires a serial port to connect
to the computer. External modems are easier to install than internal
modems, and they usually provide status lights, as does this one.
The "C" at the end of the model number indicates a Conexant chipset.
When purchasing this modem, look for the "C", or the extended
model number "3049-00-00C" to ensure you get the right model.
Other models with other chipsets may perform differently.
This modem is supposed to support caller id in the following countries
and regions: Austria, Canada, China, Denmark, Finland, France, Germany,
Hong Kong, India, Japan, Singapore, Taiwan, U.K., and U.S.A. (Source:
Zoom technical support, January 25, 2005) However, Ascendis
Software has only tested this modem in the US and has not received
confirmations of successful use in any other country. Two UK
users (one with phone service from BT) could not get it to
report caller information.
Details on this modem can be found
on Zoom's web site.
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Internal PCI Modem -- no recommendation at this time
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At this time we do not have a recommendation for an internal modem.
The models we've had consistent success with are old, and not currently sold.
We hope to be able to recommend one in the future.
You may be able to find one of the models listed below.
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The following modems have been tested by Ascendis Software or reported as
compatible by users of Ascendis Caller ID:
| Manufacturer |
Model |
Style |
Controller |
Operating System(s) |
Reported Date |
Notes |
| Best Data |
56K USB Data Fax Modem #56USBP |
External USB |
Partial Hardware? |
Windows XP SP2 |
January 25, 2005 |
- Cannot coexist with Conexant HSF V92 56K Data Fax PCI Modem (or presumably any Conexant winmodem?)
- Installer caused spurious reboot; tech support sent a beta driver that worked
- August 15, 2008: Best Data no longer shows caller id support on the
product web page.
We have not confirmed whether the modem still supports caller id.
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| Conexant |
HSF V92 56K Data Fax PCI Modem |
Internal PCI |
Software w/DSP |
Windows XP |
June 24, 2003 |
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| Conexant |
SMartHSFI V92 56K Speakerphone PCI Modem |
Internal PCI |
Software w/DSP |
Windows XP |
June 6, 2003 |
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| Jaton |
WinCOMM V.92 |
Internal PCI |
Software w/DSP |
Windows 2000
Windows XP |
May 14, 2005
June 10, 2005 |
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| Netcomm |
AM5055 Roadster V.92 USB |
External USB |
Unknown |
Windows XP |
April 29, 2004 |
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| Pace |
Pace 56 Voice for Mac |
External Serial |
Hardware |
Windows XP |
September 16, 2005 |
- Tested in UK (Peterborough, Cambridgeshire) with BT
- Modem was made for Mac but works in Windows XP
- Purchased from C J E Micros Tel: 01903 523222 http://www.cjemicros.co.uk
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| PCTel |
HSP56 MicroModem |
Internal PCI |
Software |
Windows XP |
April 3, 2004 |
- Required PCTel modem driver from Conexant site in order to report caller information
- During testing missed caller information at least once
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| TRENDnet |
TFM-PCIV92I
56K (V.92) High Speed Internal PCI Data/Fax/Voice Modem |
Internal PCI |
Software |
Windows XP, Windows 2000, Windows XP SP2 |
May 17, 2004
February 18, 2005
April 26, 2005 |
- "This modem can be picked up for around USD 11, and all I did was shut down the machine, plug it in, WinXP found the modem and installed the drivers automatically. I opened your program and walla, it just works. I'm very impressed."
- http://www.trendnet.com/products/TFM-PCIV92I.htm
- Note: Be sure to get the one with the "I" at the end of the model number. They also sell one without the "I" that does not include caller id support. TFM-PCIV92I is good, TFM-PCIV92 is not.
- This modem reports Private and Out of Area calls incorrectly in Australia, and possibly other non-US locations. In the US, it appears to work fine. (7/05/2004)
- No longer available (5/14/2005)
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| U.S. Robotics |
33.6K Voice INT |
Internal ISA |
Hardware |
Windows 2000 |
March 9, 2004 |
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| U.S. Robotics |
56K FAX INT
(board model #0460) |
Internal ISA |
Hardware |
Windows 2000 |
March 9, 2004 |
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| U.S. Robotics |
Courier V.Everything Ext PnP (v.90 & X2)
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External Serial |
Hardware |
Windows 2000 |
February 16, 2006 |
"no voice but works fine" |
| U.S. Robotics |
USR5610B
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Internal PCI |
Hardware |
Windows XP |
April 13, 2004 |
"[Used with Ascendis Caller ID] for about a year now. It has worked flawlessly. I also have USR's "Modem on Hold" software running." |
| U.S. Robotics |
USR5686E
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External Serial |
Hardware |
Windows 2000 |
May 24, 2005 |
- Used driver on modem CD, but did not install any included software
- No voice support
- Occasionally reports call when no call is coming in (common for USR modems)
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| Zoom |
3025C |
Internal PCI |
On-board DSP |
Windows XP |
August 4, 2003 |
- One user reported missing caller information on some calls
- The "C" at the end of the model number indicates the chipset and is important!
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| Zoom |
3049C |
External Serial |
Hardware |
Windows 2000, Windows 98 |
June 20, 2003 |
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Supplied software may not work with dual-processor machines
(including machines with HyperThreading enabled) or
Windows Server 2003. Contact Zoom technical support for an
alternative, limited function driver that will work with
Ascendis Caller ID.
- The "C" at the end of the model number indicates the chipset and is important!
- Some users have reported that this modem does not work in the UK.
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The following modems have been tested or evaluated by Ascendis Software or reported as
not compatible by users of Ascendis Caller ID:
| Manufacturer |
Model |
Style |
Controller |
Operating System(s) |
Reported Date |
Notes |
| Conexant |
HCF V90 with TAM/Speakerphone
CX06834-11 Chipset |
Internal PCI |
Host-based |
N/A |
November 29, 2005 |
Reported by user in UK |
| Creative Labs |
Modem Blaster V.92 Serial #DE5621 |
External Serial |
Hardware |
N/A |
January 26, 2005 |
Does not support caller id according to their technical support |
| U.S. Robotics |
33.6K FAX INT PnP
(UPC 0008400153600725) |
Internal ISA |
Unknown |
Windows 98 SE |
March 10, 2004 |
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| U.S. Robotics |
3Com Windows Modem ISA ADI
(board model #0613) |
Internal ISA |
Unknown |
Windows 2000 |
April 3, 2004 |
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| U.S. Robotics |
3Com Windows Modem TI
(board model #0478) |
Internal ISA |
Unknown |
Windows 2000 |
April 3, 2004 |
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| U.S. Robotics |
56K PCI Faxmodem
(model #USR5661B (USR805661B)) |
Internal PCI |
Unknown |
Unknown |
March 9, 2009 |
Anonymous report |
| U.S. Robotics |
56K V.92 PCI Faxmodem
(model #USR5660A) |
Internal PCI |
Software |
N/A |
December 17, 2004 |
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| Zoom |
3025L |
Internal PCI |
On-board DSP |
N/A |
April 6, 2004 |
Uses Agere chipset |
| Zoom |
3025N |
Internal PCI |
On-board DSP |
Windows Server 2003, Windows XP |
April 6, 2004 |
Uses Agere chipset |
Multiple Modems
If you intend to put multiple modems in a single computer for multi-line support,
you should be aware of potential problems, especially with software-based modems.
Please see our forum postings on this topic.
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