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Frequently Asked Questions about Ascendis Caller ID
Does Ascendis Caller ID work with multiple phone lines?
What is the update policy for Ascendis Caller ID?
Will Ascendis Caller ID work with my DSL modem?
Does Ascendis Caller ID work with call waiting id?
Will Ascendis Caller ID work with my modem?
Why doesn't Ascendis Caller ID show the name and number of the person
calling?
Why doesn't Ascendis Caller ID report anything for private or
out-of-area calls? It reports the name and number of normal callers.
Why does Ascendis Caller ID say the phone rang X times when it only rang Y times?
How can I make Ascendis Caller ID run every time the computer is started?
How do I make Ascendis Caller ID speak the names of callers?
Does Ascendis Caller ID work on Windows Server 2003?
Why does Ascendis Caller ID pause after starting to speak?
Why doesn't Ascendis Caller ID show the caller information (or perform the associated action) until after the second ring?
When I start Ascendis Caller ID I get the following message: "The CALLERID.EXE file is linked to missing export TAPI32.DLL:lineOpenA."
| Q: |
Does Ascendis Caller ID work with multiple phone lines? |
| A: |
Yes. Ascendis Caller ID supports multiple phone lines using multiple modems or a
Whozz Calling? device.
When using modems, you can use multiple modems in one computer, or one modem in multiple computers, or some combination of the two. Please note that Ascendis Caller ID is licensed per phone line monitored, so to monitor two phone lines you must purchase two copies. For more information please see the multiline overview page.
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| Q: |
What is the update policy for Ascendis Caller ID? |
| A: |
Purchasing Ascendis Caller ID entitles you to free minor
updates for the life of the product. Minor updates are those that change
the second or third version number. (For example: 1.2.3 -> 1.2.4, 1.2.4 -> 1.3.0)
In addition, all updates for one year from date of purchase are free.
In other words, if you buy Ascendis Caller ID today, you can upgrade to any new
version of it released up to one year from now, at no additional cost.
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| Q: |
Will Ascendis Caller ID work with my DSL modem? |
| A: |
No. DSL modems do not provide caller information since DSL lines don't accept incoming calls.
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| Q: |
Does Ascendis Caller ID work with call waiting id? |
| A: |
No. At this time we are unaware of any modems that pass call waiting information through the TAPI interface. The modems that support call waiting id that are we aware of support it in a limited fashion -- you must be connected to an ISP that supports modem-on-hold for it to work. If your ISP does not support modem-on-hold or your modem is not the device using the phone line, then call waiting id does not work.
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| Q: |
Will Ascendis Caller ID work with my modem? |
| A: |
The simplest way to determine whether Ascendis Caller ID works with a modem is to try it. You can download
and try Ascendis Caller ID free for 30 days.
If Ascendis Caller ID does not immediately start reporting the caller's phone number, please try the "Repair Modem" function on the Help menu, under Diagnostics. For for more information on "Repair Modem", please view our online help.
We also provide lists of some modems known to work or not work with Ascendis Caller ID on our modem page.
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| Q: |
Why doesn't Ascendis Caller ID show the name and number of the person
calling? |
| A: |
There are several reasons why Ascendis Caller ID may not report any
name and number information for an incoming phone call. Possible solutions can be found in the
Troubleshooting
section.
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| Q: |
Why doesn't Ascendis Caller ID report anything for private or
out-of-area calls? It reports the name and number of normal callers. |
| A: |
This is covered in the
Troubleshooting section.
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| Q: |
Why does Ascendis Caller ID say the phone rang X times when it only rang Y times? |
| A: |
Some modems report rings incorrectly! For example, we've seen a
"Conexant HSF V92 56K Data Fax PCI Modem" report 5, 7, and 8 rings when
the phone only rang 3 times. If this is a problem, you can
try upgrading your modem drivers and/or firmware, or buy a new modem.
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| Q: |
How can I make Ascendis Caller ID run every time the computer is started? |
| A: |
This is easy to do in Ascendis Caller ID version 1.0.3.0 or later.
If you're running an earlier version, download and run the latest
installer here.
Then, open the Options window (View menu -> Options)
and put a checkmark next to "Start Caller ID when I log in to Windows". Be sure to press
"OK" to exit the Options window. Now Ascendis Caller ID should start automatically each time Windows starts.
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| Q: |
How do I make Ascendis Caller ID speak the names of callers? |
| A: |
Ascendis Caller ID versions 1.2.5.0 and later should automatically speak the caller's name if you installed the full version, or you're using Windows 2000 or later. If it's not working, check the following:
- Make sure sound is enabled on the Sound page of the Options window.
If you're using Ascendis Caller ID version 2 or later, check the following:
- If the problem happens with callers in the Contacts list, edit the contact to see what Action is used. Then edit the action and ensure the Speak command is enabled, and the speech box is not empty.
- If the problem happens with callers not in the Contacts list, open the Options window, and check "New incoming caller action" on the Advanced page. Then edit the named action and ensure the Speak command is enabled, and the speech box is not empty.
If you're using Ascendis Caller ID version 1.x, check the following:
- If the problem happens with callers in the Callers list, edit caller to see what action is used. If an easy action is used, ensure the Speak command is enabled, and the speech box is not empty. If a category action is used, edit the category and ensure the Speak command is enabled, and the speech box is not empty.
- If the problem happens with callers not in the Contacts list, open the Options window, and check "Category for new callers" on the General page. Then edit the named category and ensure the Speak command is enabled, and the speech box is not empty.
Finally, if the above doesn't help, check the following:
- If you're not using Windows 2000 or later, you will have to download and install the text-to-speech engine. The files and installation instructions are available on the Text-to-Speech Support page.
- If you installed another speaking application after Ascendis Caller ID, it may have damaged the standard text-to-speech engine. Try reinstalling the engine using the files and installation instructions available on the Text-to-Speech Support page.
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| Q: |
Does Ascendis Caller ID work on Windows Server 2003? |
| A: |
Yes. At least one customer is successfully running Ascendis Caller ID on Windows Server 2003.
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| Q: |
Why does Ascendis Caller ID pause after starting to speak? |
| A: |
Microsoft's text-to-speech engines appear to run at a very low priority, so if other programs are running on the computer part or all of the speech may be delayed by several seconds to several minutes. This is very noticeable when running Seti@Home, for example. The only solution we have found is to use a different speech engine. We have had luck with the Lernout & Hauspie British English engine, for example.
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| Q: |
Why doesn't Ascendis Caller ID show the caller information (or perform the associated action) until after the second ring? |
| A: |
In the USA, the caller information is sent by the phone company between the first and second rings. However, Windows 95 is slow to report the caller id information. The only solution we have found is to upgrade to Windows 98 or later.
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| Q: |
When I start Ascendis Caller ID I get the following message: "The CALLERID.EXE file is linked to missing export TAPI32.DLL:lineOpenA." |
| A: |
This occurs on Windows 95 machines running an old version of TAPI. The
solution is to upgrade to TAPI 2.1 by downloading and running the
TAPI 2.1 updater for Windows 95.
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