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The contact list is used to customize the display and actions for specific callers. When a call comes in that matches a caller in the contact list, the action specified for that contact is performed. The "Last Called" date is also updated. A match occurs when the raw number on the incoming call and the contact are the same.
The only callers you need to have in your contact list are the ones for whom you want special actions. This is because all callers not found in the contact list are processed using the action for the new incoming caller action. In the simplest case, if you want all callers to have the same action (such as to announce them by name) then you don't need any callers in the contact list.
However, since the name specified for callers is displayed in the call list and used when speaking callers' names, most people will want to add frequent or important callers to the contact list.
The best (and easiest) way to add callers to the contact list is to find a call from the caller in the call list. Then, right-click on the call and choose "Add to Contacts". To add many contacts at once, use the Import feature.
Some phone calls do not return an actual phone number even though some caller information (such as date and time, perhaps) was received. The "raw number" equivalents for these calls are as follows:
Raw Number
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Meaning
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Blocked
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Caller has blocked caller id information. In other words, this is an anonymous call. Most caller id boxes or phones would display this as "Blocked", "Private", or "Anonymous". There is no way to retrieve to the caller's name or number as it was not sent to your phone. The phone company, presumably, can still trace the call.
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Out of Area
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Caller information for the call is not available since it is not propagated all the way by the phone network. There is no way to retrieve to the caller's name or number as it was not sent to your phone. The phone company, presumably, can still trace the call.
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These special "raw number" values are returned by Ascendis Caller ID. Ascendis Caller ID includes predefined contacts for these. These contact entries are not special, although they define appropriate actions. You can delete these contacts, but we don't recommend it. (Please Export the contact list before doing so.)
If no caller information is received, the phone number and name will be blank. Ascendis Caller ID defines a contact named "No Caller Information" to indicate this. This is a normal contact entry with nothing for the name and number. You can delete this contact, but we don't recommend it. (Please Export the contact list before doing so.)
Double-click a contact to edit it. Contact editing is performed in the Edit Contact window.
For other options, right-click the contact to display the context menu:
To see the number of contacts in the list, hold the cursor over the tabs. The status bar will show the number of contacts.
You can sort the list by any column by clicking on the column heading. The contact list is sorted by Number when first installed.
You can change the width of a column by holding the cursor over the line at the right side of a column heading, then clicking and dragging the column edge. The column widths are retained between sessions.
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