|
This window displays a technical support report suitable for sending to Ascendis Software.
To provide us with the best available information, please follow these instructions when sending a report to Ascendis Software:
1) Start Ascendis Caller ID if it is not already running
2) Wait for an incoming call and let the phone ring at least three times
3) Wait for the phone to stop ringing
4) If the problem did not occur on this phone call, go back to step 2
5) Open the Technical Support Report window (on the Help menu)
6) Press the Send button to send the report to your email program (there may be a delay of one or two minutes)
7) Send the email from your email program
If the Send button does not bring up the report in your email program, try one of the following from the Technical Support Report window:
1) Press the Copy button to copy the report to the clipboard
2) Create a new message in your mail program addressed to support@ascendis.com
3) Paste the clipboard into the body of the message.
Or
1) Press the Save button to save the report to a file
2) Create a new message in your mail program addressed to support@ascendis.com
3) Attach the file you saved in step 1 to the message
| 
