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Location: Help Menu -> Support
If you are having a problem with Ascendis Caller ID, please check this help file (especially the Troubleshooting section), the online FAQ at
http://www.ascendis.com/callerid/faq.php
and the Ascendis Caller ID forums at
http://www.ascendis.com/forum/index.php?c=3.
If you cannot find an answer to your question, the Ascendis Caller ID support page at
http://www.ascendis.com/callerid/support.php
has a link to fill out an online support request.
If you prefer, you can contact Ascendis Software via email for technical support at:
support@ascendis.com
Please include the following information:
| • | A Technical Support Report copied from the Technical Support Report window. Please be sure to let the phone ring at least three times before viewing the report so that the report contains the best available information. If the problem is intermittent, wait until the problem occurs to view the report. |
| • | A detailed description of the problem you are experiencing |
| • | The steps to reproduce the problem |
If you are unable to provide the Technical Support Report (perhaps because you are using an older version of Ascendis Caller ID), please include the following information:
| • | The name of the Ascendis Software product you are having a problem with (Ascendis Caller ID) |
| • | The version of Ascendis Caller ID you are using (from the About window found in Help -> About) |
| • | The operating system and version you are using (example: Windows 2000 5.00.2195, Service Pack 3) |
The more relevant information you provide, the more likely we will be able to reproduce and solve your problem.
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