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Upgrading Ascendis Caller ID
Ascendis Caller ID 2 was released July 9, 2007. This major upgrade is a free upgrade for some users, and a paid upgrade for others.
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Should I Upgrade?
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Ascendis Caller ID 2 includes major changes from version 1. A list of changes can be found in the help included with the new version, or
online. In addition, the sample
screenshots illustrate some differences.
However, when deciding whether to upgrade, please consider:
- Ascendis Caller ID version 2 now requires Windows 2000, Windows XP, or Windows Vista. Users running older versions of Windows should not upgrade.
- Ascendis Caller ID version 2 uses more memory, and will not perform as speedily on computers with processors running slower than 1GHz.
- Ascendis Caller ID version 2 stores more data in its database, and therefore uses more disk space than version 1. Depending on the number and size of pictures you store, version 2 can easily use 10 times the disk space of version 1. One version 2 database we use with 9700 calls requires 227 MB of disk space.
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Compatiblity
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- Ascendis Caller ID 2 can be installed right over version 1. It will offer to import the version 1 settings and database when first run. All calls, callers, and categories from version 1 will be retained.
- Ascendis Caller ID 2 can communicate with version 1 servers and clients. However, network communications between mixed version server and client will be as though both were version 1. Thus a version 1 client will not receive new data fields from a version 2 server, nor will a version 2 client connected to a version 1 server. However, a version 1 client on an old machine can still provide useful visual or audible (via text-to-speech) call notification.
- Ascendis Caller ID 2 supports all phone hardware supported in version 1, assuming proper drivers are available. If you have a winmodem that worked in Windows 98, but no driver is available for Windows 2000, Windows XP, or Windows Vista, then Ascendis Caller ID 2 will not work with it.
- Ascendis Caller ID 2 does not support any versions of ACT!.
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Free Upgrades
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Our standard policy for major updates is to provide them at no cost for customers who purchased within the last year. To avoid disappointing customers who purchased shortly before July 9, 2006, we have extended the free upgrade period to all customers who purchased on or after January 1, 2006.
Customers who fall into the free update period can download and run Ascendis Caller ID 2 using their current license(s). When installed, version 2 should find and import the old license(s). Once installed and running, you can check the Registration Manager (on the Help menu) to see the recognized licenses. If any version 1 licenses appear to be missing, you can drag them onto the Registration Manager window. Licenses purchased before January 1, 2006 will not be recognized.
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Paid Upgrades -- Coupon Codes
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Customers who purchased before January 1, 2006 can upgrade for US$14.95 per phone line by providing a coupon code consisting of:
- The email address used for the original (Ascendis Caller ID version 1) purchase,
- a minus sign ('-'), and
- the Ascendis Caller ID version 1 license 9-digit serial number (with all leading zeroes)
The email address and 9-digit serial number can be found in the Registration Manager (on the Help menu) for users running relatively recent versions of Ascendis Caller ID.
Examples:
- johndoe@aol.com-00000001
- matt972@yahoo.com-000070927
Please note:
- the coupon code must not contain any spaces
- the coupon code is not case sensitive
- all 9 digits of the serial number must be included
- coupon codes will only work once, so don't share them
The upgrade order page includes a coupon field. Type the coupon code into the field. You will not be able to place the order unless the coupon field contains a valid coupon code.
Click here to purchase an upgrade now, or click the blue "Buy Now!" button above.
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