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Overview
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Ascendis Caller ID can send or receive caller information over a
network. When configured to send caller information over a network,
we call it a server. When configured to receive caller
information over a network, we call it a client. Ascendis
Caller ID can act as a client, server, both or neither. The standard
version of Ascendis Caller ID works for client, server, or standalone
configurations.
The ability to share calls over a network makes Ascendis Caller ID
ideal for a small or home office. You can monitor calls from
multiple computers, or multiple people can monitor calls at the same
time. You can even monitor calls over the internet!
Ascendis Caller ID is licensed per phone line, so you must
purchase an appropriate license for the number of phone lines being
monitored.
You can run it on as many computers as you like.
For ordering options, please see the order page.
Configurations
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Single Server with Modems
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In this configuration all the phone lines run to one computer, which
acts as a server to all the Ascendis Caller ID clients. The phone
lines are connected to external or internal modems (not pictured).
Getting multiple modems to work in one computer can be tricky. We
recommend external serial modems, such as the
Zoom 3049, or external
USB modems with hardware controllers, such as the recommended
Zoom 3095.
We don't recommend other external USB modems or internal modems since
most have software controllers (also known as winmodems or soft
modems) and all of these we've tested do not support caller id on all
modems when multiples are installed in or connected to the same
computer.
The number of external serial modems that can be used is limited by
the number of serial ports on the computer. Some modern computers
have no serial ports. While USB-to-serial adapters can be used, we
recommend using
Zoom 3095
modems instead if no serial ports are available. This is because
USB-to-serial ports add more complexity and aren't uniformly
compatible. However, if you already have serial modems compatible
with Ascendis Caller ID, USB-to-serial ports are a reasonable solution
if you find some that work for system. Not all USB-to-serial ports
work for all computers and modems.
See our
discussion of multiple modems
in our forums for potential problems when using multiple internal
modems in one computer. Our modem page has
information on modems that have been tested with Ascendis Caller ID.
Pros:
- Cheapest solution for three or fewer phone lines
Cons:
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Many modems won't detect caller id when multiple modems are in
or attached to one computer
- Requires modems with hardware controllers
- Multiple modems means multiple potential points of failure
(View software configuration instructions)
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